Tugas 4: Bahasa Ingris Bisnis 1

4.1. Inquiry Letter 

Letter Head

20 July 2012

Jane Smith, Executive Director
Xavier Foundation
555 S. Smith St.
Washington, D.C. 22222

Dear Ms. Smith,

Sample Order Letter

Sample Order Letter

June 14, 2012

Lindsay Office Products
P.O. Box 1879
Spokane, Washington 98989

Subject: Furniture and equipment order

Please ship the following items from your sales catalog
dated May 31, 2012:

ITEM CATALOG # COLOR QTY PRICE

Conference Desk HN-33080-WB Sandalwood 2 $478.60 ea.
Credenza HN-36887-WK Sandalwood 2 431.40 ea.
Executive Chair HP-56563-SE Toasted Tan 4 422.00 ea.
File Cabinet HN-5344C-K Beige 2 135.90 ea.
Letter Tray K5-299907-A Black 6 16.95 ea.

The items ordered above should be shipped C.O.D. to this address:

CLAIMS DIVISION, LAW DEPARTMENT
City of Austin
P.O. Box 96
Austin, Texas 78767-0096

The costs above reflect a discount of 50/10, with net due in 30
days after the invoice date. The merchandised is to be shipped
by your company's own truck line at a rate of 7 percent of the
total net cost.

We are remodeling our offices and have a target completion date
of July 30, 2012. If there is any reason you see that you can
keep your part of this schedule, please let me know
immediately.

Sincerely,



Berenice Chamala
Supervisor, Clerical Services

BKC: amm

sumber

Making a Complaining Letter

On this page

• What to include in your letter
• Writing a letter - an example
• Example

What to include in your letter

The first step to resolving problems is nearly always to contact the trader. It is a good idea to formally put your concerns in writing—that way, the seller is clearly aware of the problem and what you want, and you also have a record of your contact.

Your letter should:

• describe your problem and the outcome you want. Focus on the main details.
• include key dates, such as when you purchased the goods or services and when the problem occurred
• identify what action you have already taken to have the problem fixed (such as going back to the shop where you purchased the product or service)
• outline the steps you will take if you and the seller cannot resolve the problem (for example making a complaint to the ACCC or the consumer protection agency in your state or territory)
• ask for a response within a reasonable time—for example two weeks or 10 business days
• attach a copy of any supporting relevant documentation such as a receipt or invoice.

Writing a letter - an example

Here is an example of how a letter might look when it's finished.

[Your name]
[Your address]
[Email and/or phone]
[Date]
Dear Manager
RE: FAULTY TELEVISION CABINET
I am unhappy with the quality of a television cabinet I bought at [insert store address] on [insert date] and I am writing to seek a remedy.
The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. The cabinet was delivered on [insert date] and I noticed this problem as soon as I unpacked it from the box.
I feel this is not of acceptable quality and does not match the sample cabinet I was shown in store. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem resolved quickly. If I do not hear from you by [insert date or within 10 days], I will consider lodging a formal complaint with [name of your local consumer protection agency].
I can be contacted on [work phone number] during working hours or after hours on [home/mobile phone number] to discuss this matter further.
Yours sincerely,
[Your name]

Example

PT KURNIA
Jl. Mawar No.99
Jakarta
INDONESIA

15th November 2012

PT SENTOSA
Jl. Kalimantan 123
Bogor
INDONESIA

Dear Sirs,
We regret to have to cormplain about late delivery of the filing cabinets ordered on 2nd April 2010 We did not receive them until this morning though you had guaranteed delivery within a week. It was on this undirstanding that we placed the other. unfortunately, there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued in conditions such as these.
We have felt it is necessary to make our feelings khown Since we cannot give reliable delivery dates to our customers unless we count on undertaking given by our suppliers We hope you will understand how we are placed that from now on we can rely upon punctual completion of our orders.

Tugas 2: Bahasa Inggris Bisnis 1

Tugas 2.1 Short Story

WHO ATE THE BREAD?

Once upon a time, there were an old man and his son lived in a suburb. His wife has died when the boy was two years old. She got heart attack. The old man loved his son so much that he gave everything his son asked. It was because he did not want to see his son sad. He did not want to lose his only on, as he had already lost his wife. He wanted to grow his son well, so that his wife could smile.

The boy named Han. Han was sixteen and was a charming boy. He was oval-faced, thanks to his thin cheek. His eyes were as deep as the blue sea. He had a pointed nose—which shone when the sunlight passed on it. His lip was as nice as a thin cut-lemonade.

Just a week later, he would have his birthday party. The party would be the greatest party ever. All villagers would be invited to attend the party. Their house would be beautifully decorated by the professional decorators. Han’s father took his son to the most branded saloon in the city. He got his new hair-style. He also got some expensive shirts, T-shirts, and trousers that they bought in famous stores.

The day Han and his father were waiting for was coming. Han was dressed up well by the young talented artists. He wore a white shirt combined with a black jacket. He looked more handsome in that suit. The guests were also young, gorgeous girls. They tried to attack Han’s attention by wearing expensive gown and twinkle accessories. They all looked pretty, just like fairies in story tales. Some boys also attended the party. But, they were not as charming as Han.

When all guests were talking about what they were going to show to Han--in order to attacked his attention, he came out of his bedroom and greeted them. All girls stood up and were surprised to see their charming prince. The party began. The music turned on.

Some pretty girls came close to Han. Han was not interested with them, except a girl. The girl was wearing a worn, flashy pink with races on the bottom-edge costume. She did not put any accessories on her hair, unlike other girls. Her eyes were as cold as the ice in the north-pole. Her face was gloomy, just like a child who lost her beloved mother. She was sitting alone next to the pile of groceries.

Han walked up to the girl. He did not talk to her. He just looked deeply into her eyes while squatting on the ground. Then, Han began to talk. He asked the girl’s name and her intention to attend to his party. Actually, she did not want to attend Han’s birthday party. Besides that, she disliked Han and his father, that they were arrogant. She attended Han’s birthday party was just because her parents asked her to.

Did Han angry to the girl? No, he did not. Han admitted his and his father’s arrogance. Why did he do that? It was because he fell in love with the girl. He fell in love in the first sight. He saw an outstanding beauty in that girl. The girl was different from other girls. She had beautiful eyes. Her smile was like a fairy’s, eventhough she was not smiling. Her face was as bright as a full-moon. She gave a warm to Han, the warm that could never make him took his eyes off of her.

Han turned on his motorcycle. He rode it and took the girl with him. Everyone was thunderstruck. Some girls jumped on conclusion that Han was crazy. They were very disappointed because Han preferred to take the very strange and flashy girl rather than to choose them—who had given their best performance for him. Even some girls cried that they were not able to be Han’s girlfriend.

It was almost a year that Han had not come back to his house. There was no news where he was. The girl was not at her house, either. Han’s father went to see a well known shaman to look for his son. The shaman told him that Han was brought by a fairy to a very, very wonderful place. “Was there a girl with a worn, flashy pink gown in the party?,” asked the shaman.“Yes, there was a very strange girl with flashy costume. Han rode her and they never returned since that day,” Han’s father replied. “Well, the girl is a fairy instead of a human being. She comes to look after a kind man, a man who is not interested by physical appearance, but he loves a girl because of her inner beauty.”“Will he return home?,” Han’s father asked again.“No, he will not be able to be a human anymore. The fairy has put him as her family’s member. He has dead already. You can find his body near the river whose water is red in its hilt, “ said the shaman.
Han’s father went to the river and found his son’s dead body. Then, Han was graved next to his mother’s grave. Han’s father put a piece of bread on his son’s grave instead of spreading flowers.

The next day, Han’s father came to his son’s grave, the bread became smaller. He thought that his son ate the bread. He was very happy that he always put one on his son’s grave everyday. No one could understand whether Han ate the bread or not. No one asked Han’s father why he did this out of thought thing. He just felt happy after putting the bread there.

sumber

Tugas 2.2 Exercise 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 


Exercise 10: Subject-Verb Agreement


Choose the correct form of the verb in parentheses in the following sentences.

1. John, along with twenty friends, (is/ are) planning a party.
2. The picture of the soldiers (bring/ brings) back many memories.
3. The quality of these recordings (is/ are) not very good.
4. If the dutices of these officers (isn’t/ aren’t) reduced, there will not be enaoght time to finish the project.
5. The effects of cigarette smoking (have/ has) been proven to be extremely harmful.
6. The use of credit cards in place of cash (have/ has) increased rapidly in recent years.
7. Advertisements on television (is/ are) becoming more competitive than ever before.
8. Living expenses in this country, as well as in many others, (is/ are) at an all-time high.
9. Mr. Jones, accompained by several members of thecommitte, (have/ has) proposed some changes of the rules.
10. The levels of intoxication (vary/ varies) from subject to subject.

ANSWER:

1. Is
2. Brings
3. Is
4. Aren’t
5. Have
6. Have
7. Are
8. Are
9. Has
10. Vary

Exercise 11: Subject-Verb Agreement


Choose the correct form of the verb in the following sentences.

1. Neither Bill nor Mary (is/ are) going to the play tonight.
2. Anything (is/ are) better than going to another movie tonight.
3. Skating (is/ are) becoming more popular every day.
4. A number of reporters (was/ were) at the conference yesterday.
5. Everybody who (has/ have) a fever must go home immediately.
6. Your glasses (was/ were) on the bureau last night.
7. There (was/ were) some people at the meeting last night.
8. The committee (has/ have) already reached a decision.
9. A pair of jeans (was/ were) in the washing machine this morning.
10. Each student (has/ have) answered the first three questions.
11. Either John or his wife (make/ makes) breakfast each morning.
12. After she had perused the material, the secretary decided that everything (was/ were) in order.
13. The crowd at the basketball game (was/ were) wild with excitement.
14. A pack of wild dogs (has/ have ) fightened all the ducks away.
15. The jury (is/ are) trying go reach a decision.
16. The army (has/ have) eliminated this section of the training test.
17. The number of students who have withdrawn from class this quarter (is/ are) appalling.
18. There (has/ have) been too many interruptions in this class.
19. Every elementary school teacher (has/ have) to take this examination.
20. Neither Jill nor her parents(has/ have) seen this movie before.

ANSWER:

1. Is
2. Is
3. Is
4. Was
5. Has
6. Was
   
7. Was
   
8. Has
   
9. Was
   
10. Have
    
11. Makes
    
12. Was
    
13. Was
    
14. Has
    
15. Is
    
16. Has
    
17. Are
    
18. Has
    
19. Have
    
20. Has
    

Exercise 12: Pronouns


Circle the correct form of the pronoun or possesive adjective in the following sentencese.

1. I go to school with (he/ him) every day.
2. I see (she/her/ herself) at the Union every Friday.
3. She sp[eaks to (we/us/ ourselves) every morning.
4. Isn’t (she/ her) a nice person?.
5. (He/ Him) is going to New York on vacation.
6. (She/ Her) and John gave the money to the boy.
7. (Yours/ Your) record is scratched and (my/ mine) is too.
8. I hurt (my/ mine/ the) leg.
9. John bought (himself/ herself/ hisself) a new coat.
10. (We/ Us) girls are going camping over the weekend.
11. Mr. Jones cut (hisself/ himself) shaving.
12. We like (our/ ours) new car very much.
13. The dog bit (she/ her) on the leg.
14. John (he/ himself) went to the meeting.
15. You’ll stick (you/ your/ yourself) with the pins if you are not careful.
16. Mary and (I/ me) would rather go to the movies.
17. Everyone has to do (their/ his) own research.
18. Just between you and (I/ me), I don’t like this food.
19. Monday is a holiday for (we/ us) teachers.
20. (He/ Hers) car does not go as fast as (our/ ours).

ANSWER:

1. Him
   
2. Her
   
3. Ourselves
   
4. She
   
5. He
   
6. She
   
7. Your
   
8. My
   
9. Himself
   
10. We
    
11. Himself
    
12. Our
    
13. Her
    
14. Himself
    
15. Yourself
    
16. I
    
17. Their
    
18. I
    
19. Our
    
20. Hers
    

Exercise 13: Verb as Complements


Choose the correct form of the verb in parentheses in the following sentences.

1. The Teacher decided (accepting/ to accept) the paper.
2. They appreciate (to have/ having) this information.
3. His father doesn’t approve of this (going/ to go) to Europe.
4. We found it very difficult (reaching/ to reach) a desision
5. Donna is interested in (to open/ opening) a bar.
6. George has not intention of (to leave/ leaving) the city now.
7. We are eager (to return/ returning) to school in the fall.
8. You would be better off (to buy/ buying) this car.
9. She refused (to accept/ accepting) the gift.
10. Mary regrets (to be/ being) the one to have to tell him.
11. George pretended (to be/ being) sic yesterday.
12. Carlos hopes (to finish/ finishing) his thesis this year.
13. They agreed (to leave/ leaving) early.
14. Helen was anxious (to tell/ telling) her family about her promotion.
15. We are not ready (to stop/ stoping) this research at this time.
16. Henry shouldn’t risk (to drive/ driving) so fast.
17. He demands (to know/ knowing) wjat is going on.
18. She is looking forward to (return/ returning) to her country.
19. There is no exuse for (to leave/ leaving) the room in this condition.
20. Gerald returned to his home after (to leave/ leaving) the game.

ANSWER:

1. To accept
2. To have
3. Going
4. To reach
5. Opening
6. Leaving
7. To return
8. To buy
9. To accept
10. Being
11. To be
12. To finish
13. To leave
14. To tell
15. To stop
16. Driving
17. Knowing
18. Returning
19. Leaving
20. leaving

Exercise 14: Pronouns with Verbs as Complements


Choose the correct form of the pronoun in each of the the following sentences.

1. Richard is expecting (us/ our) to go to class tomorrow.
2. You shouldn’t rely on (him/ his) calling you in the morning.
3. They don’t approve of (us/ our) leaving early.
4. George asked (me/ my) to call him last night.
5. We understand (him/ his) having to leave early.
6. John resented (George/ George’s) losing the paper.
7. We object to (the defense attorney/ the defense attorney’s) calling the extra witness.
8. We are expecting (Henry/ Henry’s) to call us.
9. They are looking forward to (us/ our) vistiting them.
10. Susan regrets (John/ John’s) being in trouble.

ANSWER:

1. Us
   
2. His
   
3. Our
   
4. Me
   
5. Him
   
6. George
   
7. the defense attorney
8. Henry
   
9. Us
   
10. John
    

Exercise 15: Need


Supply the correct form of the verb after need in each of the following sentences.

1. It’s too hot and my hair needs ________ (cut).
2. The flowers need to be ________ (water).
3. James needs ________ (see) a doctor soon.
4. Mary will need _________ (make) a new dress for the party.
5. His car needs ________ (tune).
6. You will need _______ (be) here at eight.
7. The squcaky door needs to be ________ (oil).
8. I need ________ (go) shopping this afternoon.
9. They need _______ (study) harder for that test.
10. The house needs to be ________ (paint) soon.

ANSWER:

1. To cut
2. Watering
3. To see
4. To make
5. To tune
6. To be
7. Oiling
8. To go
9. To study
10. Painting

Exercise 16: Embedded Questions


Complete the following sentences making embedded questions from the questions given before each one. Example: Where did he go? I know where he went.

1. Who will be elected president? I’m not sure ___________________ .
2. Whose book is it? They haven’t discovered ___________________ .
3. How much will it cost to repair the car? The mechanic told me ______________ .
4. How was the murder committed? The police are still trying to decide _________________ .
5. How tall is John? Do you know __________________________ ?.
6. How well does she play the guitar? You can’t imagine _________________ ?.
7. When will the next exam take place? Do you know _____________ ?.
8. Where did they spend their vacation? Angela told me ______________ .
9. Why are they buying a new house? I don’t know _____________ .
10. How long does the class last? The catalog doesn’t say ____________ .

ANSWER:

1. Who will be elect to be a president
2. Someone who have this book
3. The cost is about Rp 350.000
4. Who will be a suspect
5. How the highest he is in the class
6. How wonderful she is
7. When the exam will be?
8. Where they spend their vacation
9. Why they buy it
10. How long we did in the class last

Exercise 17: Tag Questions




Finish these sentences by adding a tag question with the correct form of the verb and the subject pronoun.

1. You’re going to school tomorrow, ____________ ?.
2. Gary signed the petition, _________ ?.
3. There’s an exam tomorrow, ________ ?.
4. Beverly will be attending the university in September, __________ ?.
5. She’s been studying English for two years, _____________ /.
6. It sure is sunny today, ______________________ ?.
7. He should stay in bed, __________________ ?.
8. You can’t play tennis today, _____________ ?.
9. There aren’t any peaches left, _______________ ?.
10. We’ve seen that movie, _________________ ?.

ANSWER:

1. Aren’t you?
2. Didn’t he?
3. Isn’t there?
4. Won’t he?
5. Hasn’t she?
6. Isn’t?
7. Shouldn’t he?
8. Can you?
9. Are there?
10. Haven’t we?

Exercise 18: Affirmative Agreement


Supply the correct form of the verb for the simple statment in each of the following sentences.

1. Rose like to fly, and her brother _____________ too.
2. They will leave at noon, and I __________ too.
3. He has an early appointment, and so ___________ I.
4. She has already written her composition, and so _______ her friends.
5. Their plane is arriving at nine o’clock, and so _______ mine.
6. I should go grocery shopping this afternoon, and so ________ my neighbor.
7. We like to swim in the pool, and they ___________ too.
8. Our Spanish teacher loves to travel, and so _______ we.
9. He has lived in Mexico for live years, and you ________ too.
10. I must write them a letter, and she _________ too.

ANSWER:

1. Does too
2. I am too
3. Do
4. Does
5. Do
6. Does
7. Do
8. Do
9. Do
10. does

Exercise 19: Negative Agreement


Fill in the blanks with the correct form of either or neither.

1. The children should’t take than medichine, and _________ should she.
2. We don’t plan to attend the concert, and _________ do they.
3. I don’t like tennis, and he doesn’t _____________ .
4. She didn’t see anyone she knew, and ______ did Tim.
5. The Yankees couldn’t play due to the bad weather, and _____ could the Angels.
6. Mary can’t type well, and her sister can’t _____ .
7. Im not interested in reading that book, and _____ is she.
8. They won’t have to work in weekends, and we won’t ____ .
9. I can’t stand listening to that music, and she can’t ________ .
10. Michael doesn’t speak English, and his family doesn’t _________ .

ANSWER:

1. Neither
2. Neither
3. Either
4. Neither
5. Neither
6. Either
7. Neither
8. Either
9. Either
10. Either

Exercise 20: Negative Agreement


In the following sentences, supply the correct form of the missing verb.

1. That scientist isn’t too happy with the project, and neither _________ her supervisors.
2. We can’t study in the library, and they ______ either.
3. I haven’t worked there long, an neither _______ you.
4. You didn’t pay the rent, and she _________ either.
5. They didn’t want anything to drink, and neither ______ we.
6. John shouldn’t run so fast, and neither _______ you.
7. The students won’t accept the dean’s decision, and the faculty _____ either.
8. Your class hasn’t begun yet, and neither _____ mine.
9. She couldn’t attend the lecture, and her sister _____ either.
10. He didn’t know the answer, and neither _______ I.

ANSWER:

1. Is
2. Can’t
3. Do
4. Didn’t
5. Did
6. Do
7. Doesn’t
8. Do
9. Couldn’t
10. Do